In 2018, Following Illinois adopted public act 99-0006 requiring smaller Emergency Telephone System Boards (ETSBs) and Dispatch Centers to consolidate their operations and facilities; four agencies, including Romeoville, EastCom, Lincolnway, and the Will County Sheriff's office, merged into one consolidated dispatch center now known as the Laraway Communications Center or LCC for short.
Our team is supportive of each other’s efforts, loyal to one another, and care for each other both personally and professionally. We value and recognize every individual for their unique skills, talents and contributions. We trust one another to prepare in such a way that puts the reputation of the team and LCC first.
We desire a work environment which promotes harmony and a consistent and replicable approach for everyone, free of harassment, discrimination, and retaliation. We want to develop an organizational culture that expects high performance and accountability for behaviors at all levels in a collaborative spirit.
We recognize the importance of our role in the response system and strive to keep our citizens and first responders free from danger. With superior equipment, training and committed staff we can help mitigate risk to the public and our members at fires, police and medical emergencies.
We strive for excellence in everything we do and nothing is more important than our interactions with those we serve. We pride ourselves on the quality of the service we provide to our customers and strive to maintain the highest standard of excellence. We believe our staff must possess a positive attitude and a strong focus on customer service conducting themselves in a manner befitting our role as Public Safety Telecommunicators.
We value honest and forthright employees who understand our word is our most vital attribute. We believe ethical employees foster public trust and provide a strong foundation for future relationships both internally and externally. We honor our commitments, keep promises, respect and trust one another, and are truthful in all actions and communications.
Above all else, we realize that we are here to meet the needs of the public and therefore we take ownership of, and responsibility for our decisions and actions. We recognize the gravity our decisions can have on the outcome of an incident and the need for sound decisions, the use of good judgment and collaboration with our team.